As you may now be aware, FNB internet bank experienced problems last week Tuesday, 20 March 2012, and after trying my best to log on and make a few transcations, I got tired and logged out shaking my head thinking that FNB is losing it and will end up like the other banks I have used previously. Only to get and email from the group CEO the next day apologising for the inturuptions and explaining that, FNB experienced a massive power surge in their data centre on Tuesday, which resulted in the interruption of the banking systems. According to FNB indications suggest that this surge was in the range of 12 000 kVA, which is equivalent to eight times the strength of a typical lightning strike (WOW).
If you inconvenienced by the system outages, FNB issued a statement on their website that they will be reimbursing any additional charges to their customers. They will automatically reimburse bank charges, so check your bank statements. But reimbursements will be considered for the period between, Tuesday, 20 March 2012 to the close of business Thursday, 22 March 2012. Customers may also approach their branches, our Call Centre’s, or their relationship banker if they believe they have other claims as a result of the outages experienced
Was this power surge caused by the other banks trying to discredit FNB, who knows? What do you think? I just hope we don’t experience such again.
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